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IT Help Desk Support, Calgary, Alberta

IT Help Desk Support
Business Group:

Date Posted:
Feb 22, 2013


Division:               Wolseley Canada – Western Regional Office

Position:               Desktop / LAN Support

Location:              Calgary, AB


If you are ambitious, hard working and want to be part of a large, evolving and successful global company we can offer you competitive compensation, benefits after 3 months and exceptional career development potential.



To support the day-to-day operations of IT/LAN technologies, such as desktop support, Active Directory administration and IT security.


Reporting to the IT Manager, the responsibilities will include:

  • Establish and maintain appropriate communication and escalation procedures.
  • Perform hardware and software setups, configurations and installations.
  • Maintain the day to day operations, and desktop/laptop standards.
  • Handle a wide range of LAN/WAN/AS400 technology support issues.
  • Be part of a team for LAN administration and maintenance including the Active Directory environment.


Skills Required:

  • Supporting users by resolving hardware and software issues via phone, email and onsite where required;
  • Understanding of TCP/IP and TCP/IP-Routing, DHCP, WINS, DNS
  • Windows 2000/XP Workstation setup and support
  • Experience supporting Desktops/Laptops (SW/HW) and MS Office products
  • Knowledge of Networking hardware
  • Active Directory
  • Prior use of trouble ticket system would be an asset



  • Experience with Active Directory;
  • Strong time management and organizational skills with the ability to work in a fast paced environment;
  • Excellent interpersonal skills with demonstrated success working in a team environment;
  • Strong analytical and problem-solving skills, as well as strong troubleshooting skills;
  • Possess effective written and oral communication skills and the ability to work with all levels of employees;
  • Appreciation for established IS/IT security procedures;
  • Ability to travel throughout Western Canada;
  • Bilingual


To be considered for this position, please forward your resume, in confidence to:


Human Resources


Fax: (403) 214-6406


**Please state the position and location you are applying for**


Internal Candidates:  Please inform your immediate supervisor if you intend to apply for this position.


While we thank all candidates for their interest, only those candidates to be interviewed will be contacted.  


Wolseley Canada is an equal opportunity employer.


About Wolseley

Wolseley Canada is a market leader in the wholesale distribution of plumbing, heating, ventilation, air conditioning & refrigeration, engineered pipe, waterworks, fire protection, pipes, valves and fittings and industrial supplies products. Headquartered in Burlington, Ontario, the company operates 240 branches across Canada.

Wolseley Canada's parent company Wolseley plc is a public company based in the UK and quoted on the London Stock Exchange. Wolseley plc is the world's largest specialist trade distributor of plumbing and heating products and is also a leading distributor of building materials, lumber products and industrial pipes, valves and fittings. Globally, the company operates in 25 countries with a total workforce of approximately 47,000 employees.

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