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Credit Representative, Burlington, Ontario

Credit Representative
Business Group:

Date Posted:
Nov 22, 2012


This role will be responsible for determining the level of credit available to customers based on credit history in order to ensure maximum sales and sound receivables with their prompt conversion to cash. 

Reporting to the Credit Manager, the responsibilities will include:

  • Reconciling customer accounts.
  • Releasing orders on credit hold.
  • Investigating and documenting credit limit increases, annual reviews and new applications (Equifax reports, PPR searches and calling references).
  • Follow-up on the dispute resolution process with customers, credit, sales and operations.
  • Reviews overdue accounts from the Aged Trial Balance for collection efforts of late and delinquent accounts.
  • Communicates with customers to collect receivables owing, investigate complaints, verify accuracy of charges or correct errors in account.
  • Evaluates customer records and recommends that account be monitored on a credit violation where each sales order is accepted or rejected on a daily basis.
  • Notifies the customer, branches and Regional Credit Manager on the recommended status of the applicable accounts.
  • Extends credit to customers in accordance with established company policy and terms.
  • Evaluates then approves or rejects the credit risks with assistance of the Credit Manager.
  • Communicates with customers to determine reasons for returned material, pricing and credits.
  • Offers information on payments, requests for invoice copies and address changes.
  • Reconciles accounts when customers have short paid invoices due to credit notes such as pricing and returns.
  • Releases orders from credit holds from the daily report and request from branches.
  • Receives customer sheets from the Cash Application Area to input data into the AS400 System.
  • Enters from the cheque details such as reasons for short payments, set claims and send to appropriate branches to resolve.
  • Assisting with other projects and clerical activities as requested.


  • Minimum of 3 years experience in accounts receivable.
  • Extensive working experience with and knowledge of MS Office applications, specifically Excel.
  • Excellent interpersonal skills.
  • Effective analytical and problem-solving skills.
  • Excellent communication skills both oral and written.
  • Proven ability to deal with conflict.
  • Must be able to interact and communicate with individuals at all levels of the organization.
  • Highly organized in prioritizing work, multi-tasking, and consistently meeting deadlines within a fast paced work environment.
  • Extreme attention to detail.
  • Must be a self-starter with the ability to work in a collaborative team based environment.

To apply, please forward your resume, by email to or by fax to (905) 315.3640.

Wolseley Canada is committed to Employment Equity.


About Wolseley

Wolseley Canada is a market leader in the wholesale distribution of plumbing, heating, ventilation, air conditioning & refrigeration, engineered pipe, waterworks, fire protection, pipes, valves and fittings and industrial supplies products. Headquartered in Burlington, Ontario, the company operates 240 branches across Canada.

Wolseley Canada's parent company Wolseley plc is a public company based in the UK and quoted on the London Stock Exchange. Wolseley plc is the world's largest specialist trade distributor of plumbing and heating products and is also a leading distributor of building materials, lumber products and industrial pipes, valves and fittings. Globally, the company operates in 25 countries with a total workforce of approximately 47,000 employees.

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