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Counter Supervisor, Rexdale, Ontario

Counter Supervisor
Business Group:
Commercial /Mechanical

Date Posted:
Oct 16, 2012



The incumbent is responsible to direct the work of a team of Counter sales Persons.  He coordinates the work according to technical knowledge required to solve a customer’s enquiry and solves the most intricate problems.  Ensures that the transactions are done according to company policies and procedures.


·         Reponsibile for managing the counter sales associates; 

·         Administers workflow and prepares work schedules of team members in such a way that  work flow meets customer service standards

·         Uses appropriate means to optimize the efficiency of the resources available;

·         Assesses the requirements of the most complex job and/or most demanding customer.

·         Assesses the requirements of the job.

·         Ensures stock availability as scheduled. 

·         Completes the order process which includes offering pricing terms according to established margins; souring of additional products; and generating sales orders.

·         He/she is also responsible for preparing order quotes on urgent contracting jobs.

·         Offers product expertise to customers.

·         Performs necessary product research in catalogues and on internet.

·         Offers alternative stock or non-stock items depending on specifications. 

·         Processes orders to completion and verifies with a generated computer ticket to ensure acceptance of the order. 

·         Confirms details of delivery according to scheduled times and commitment dates. Verifies all items are available for the customer as scheduled and obtains stocking information off the system to determine causes for discrepancies.  Notifies Sales Representative or the Purchasing department of low stock or errors in the inventory count.


·         High School education plus a minimum of seven (7) years related experience in the industry, or the equivalent combination of education and experience oCommunity College education in a related field plus a minimum of five (5) years related experience in the industry, or the equivalent combination of education and experience

·        Dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; talks and acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

·       Can negotiate skilfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing.

·       Knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.

This is an excellent opportunity for an ambitious, career-oriented individual desirous of being part of a large, evolving and successful global organization with the ability to impact the future success.  We offer competitive compensation and benefits as well as exceptional career growth potential.

To apply forward a copy of your resumes, in confidence, to:

Attn: Human Resources
880 Laurentian Drive
Burlington, ON  L7N 3V6

Internal candidates must inform their immediate supervisor and contact human resources as outlined above.


While we thank all candidates for their interest, only those candidates to be interviewed will be contacted.

Wolseley Canada is an equal opportunity employer


About Wolseley

Wolseley Canada is a market leader in the wholesale distribution of plumbing, heating, ventilation, air conditioning & refrigeration, engineered pipe, waterworks, fire protection, pipes, valves and fittings and industrial supplies products. Headquartered in Burlington, Ontario, the company operates 240 branches across Canada.

Wolseley Canada's parent company Wolseley plc is a public company based in the UK and quoted on the London Stock Exchange. Wolseley plc is the world's largest specialist trade distributor of plumbing and heating products and is also a leading distributor of building materials, lumber products and industrial pipes, valves and fittings. Globally, the company operates in 25 countries with a total workforce of approximately 47,000 employees.

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